Footwear retail · eCommerce

OFFICE

A bold digital makeover for OFFICE.

OFFICE, a leading name in UK footwear retail, needed its eCommerce platform redesigned to better reflect its bold, contemporary brand and meet the demands of a modern, mobile first online audience.

Outcome

A bold redesign that grew online turnover by 163%.

+163%

Growth in online turnover after the redesign.

+20%

Uplift in conversion rate.

Mobile first

A modern shopping experience built around mobile.

OFFICE eCommerce redesign
The challenge

OFFICE needed a redesign that better reflected its bold, contemporary brand and met the expectations of a modern online audience, from browsing right through to checkout.

The approach

I led the project team through a comprehensive overhaul of the site’s design and functionality, streamlining the user journey, introducing a bold new visual direction, and applying enhanced search and mobile first design principles, delivered on time and to a high standard.

What I delivered
  1. A comprehensive overhaul of the site’s design and functionality.

  2. A streamlined journey to browse, discover and purchase.

  3. A bold new visual direction elevating the OFFICE brand online.

  4. Enhanced search and mobile first design for digital shoppers.

The impact

A modern, high performance store that grew online turnover by 163% and conversion by 20%, positioning OFFICE to compete in an increasingly competitive retail landscape.

Sector

Footwear retail

Role

Programme Director

Services

Conceptualising digital products & services, programme & project management

Markets

UK