Retail · Department store & supermarket · Thailand & Vietnam

Central Retail

Designing the future of eCommerce for one of Asia’s biggest retailers.

Central Group needed to reimagine eCommerce for two flagship brands, Central (120 department stores) and Tops (256 supermarkets across Thailand and Vietnam), against growing online only competition, a digital experience that did not match the in store brand, and fast changing, social led shopping habits.

Outcome

More than 40 impactful ideas and a bold new creative direction, in two months.

40+ ideas

Impactful concepts spanning new experiences, features and services.

2 months

From market deep dive to a new creative direction, at pace.

2 brands

A modern, relevant direction for both Central and Tops.

Central and Tops eCommerce concepts
The challenge

How could the latest design trends and technology create the next generation of eCommerce for both a department store and a supermarket chain, against online only competitors and shopping habits reshaped by social platforms?

The approach

I ran a deep dive into market specific consumer and technology trends, then conceptualised more than 40 impactful ideas, from new user experiences to entirely new features and services, and worked with Central and Tops’ brand directors to animate and visualise them for buy in at the highest levels.

What I delivered
  1. A deep dive into market specific consumer and technology trends.

  2. More than 40 impactful concepts across experiences, features and services.

  3. Ideas animated and visualised to secure senior buy in and alignment.

  4. A bold new creative direction elevating both the Central and Tops brands.

The impact

A bold new creative direction for both brands, laying the groundwork for Central and Tops to outpace online competitors and set a new standard for eCommerce in the region.

Sector

Retail: department stores & grocery

Role

Programme Director

Services

Strategic alignment, conceptualising digital services & products

Markets

Thailand & Vietnam